Get Satisfaction is accepting applications for the upcoming release of its Beta API. The API is a RESTful API that will allow developers to access most of the functionality that is built into Get Satisfaction while allowing questions to be broadcast out to Social Media such as Facebook or perhaps one day Linked-In.
The API will also support Google OpenSocial and will make Get Satisfaction become the de facto standard (if it is not already) for the coming wave of Social Network Orientated Customer Service applications.
In addition the API could easily be used by Enterprises who are tracking customer satisfaction via Get Satisfaction and could be utilized as a hybrid Web 2.0 – Enterprise 2.0 application.
Companies that are active participants on Get Satisfaction today include O’Reilley Media, Oracle, Twitter and Hubdub. (Surprisingly companies like Apple, Porsche and WordPress do not participate yet.)It will be interesting to revisit in 3 months to see what companies have used the Get Satisfaction API to interface with Salesforce.com for example or their own internal customer service applications…stay tuned.